Volunteer and Internship Opportunities
Support LGBTQI+ refugees and claimants in British Columbia.
ainbow Refugee engages volunteers and interns in meaningful roles that support LGBTQI+ individuals seeking safety, dignity, and belonging. From peer support and outreach to administrative assistance, research, and event coordination, our opportunities are rooted in community care and social justice.
All volunteer and internship roles are based in British Columbia, as our programs are grounded in local, community-based support. We prioritize trauma-informed, anti-oppressive practices and provide orientation and training to help you contribute in ways that are respectful, supportive, and collaborative.
Volunteers and interns become part of a diverse, compassionate network committed to equity and collective action. Whether you’re contributing a few hours a month or taking part in a structured placement, your involvement has a meaningful impact.
Please see the basic process outlined below. Once you’ve reviewed each step and are ready to move forward, complete the application form at the bottom of the page.
Rainbow Refugee has implemented a risk management system to ensure the safety of both volunteers and our members. Volunteer opportunities are categorized into three levels based on the level of expected contact with members, all include training but some require additional skills, experience, training, and/or reference checks:
Category A: Minimal or No Contact with Members (Variable volunteering locations)
Category B: Supervised Contact with Members
Mandatory training, monthly meetings, and reference or criminal record checks may be required.
Category C: Unsupervised Contact with Members
Mandatory training, monthly meetings, and reference or criminal record checks may be required.
Category A Volunteers:
• Volunteer opportunities are available for individuals aged 16 and above.
• Parent or legal guardian must sign the Youth Volunteer Agreement for volunteers under 18 years old.
Category B and C Volunteers:
• Volunteers must be 18 years or older to participate in Categories B and C.
Here are some of the ways you can get involved:
1. Front Desk & Triage Volunteer
Greet visitors and answer general inquiries
Assist with reviewing sponsorship applications
Help with applicant communication and referrals
Commitment: 2 days/week (Mon or Fri), 3-month minimum
2. Special Events Support
Help plan and host events such as Pride, IDAHOBIT, community picnics, and cultural workshops
Support setup, registration, guest greeting, and tear-down
Commitment: Flexible; at least one event per season
3. Rainbow Fairy (Tuesdays)
Welcome walk-in visitors
Guide them to the right staff and provide contact info
Time: 12:30–3:30 PM every Tuesday
Commitment: 3-month minimum
4. Greeter Volunteer (Wednesdays)
First point of contact during open house drop-ins
Assist guests in accessing the right support
Time: 12:30–3:30 PM every Wednesday
Commitment: 3-month minimum
5. Triage Support (Hybrid)
Review sponsorship applications
Provide updates and ensure complete documentation
Commitment: 3-month minimum
6. Condom Packing Parties
Join a fun, monthly social to assemble safer sex kits
Great for group or one-time volunteering
Commitment: Monthly
Volunteer Characteristics
What we are seeking in volunteers:
- • Positive attitude towards and an understanding of LGBTQI+ individuals, recognizing their right to thrive here in Canada and have access to supports and unbiased, accurate information .
- • Reliability, flexibility, and open-mindedness.
- • Value confidentiality and respecting privacy.
- • Willingness to discuss or hear difficult topics related to SOGIESC persecution and handle them with sensitivity and confidentiality.
- • Familiarity with or eagerness to learn about immigration issues.
- • Self-awareness and diverse life experiences that promote understanding of and respect for various perspectives and all identities.
- • A strong commitment to anti-racism, anti-colonialism, and anti-oppression principles.
- • Understanding of anti-colonial perspectives and dedication to addressing the historical and ongoing impacts of colonialism on marginalized communities.
- • A sincere willingness to be in solidarity with refugees, rather than ‘helping’ or ‘saving’ refugees, and a willingness to learn when we fall short of this objective.
We appreciate your consideration of these qualities and perspectives in our volunteers.
If you are interested in volunteering, please fill out the Volunteer Application Form, which is accessible at https://bttr.im/tsvpt Depending on your needs, the Volunteer Coordinator can also provide the form via email.
Completing this form is the first step to becoming a volunteer candidate, ensuring that Rainbow Refugee can understand your interests and match you with suitable opportunities.
Once a volunteer has filled the application and agreed to the policies and procedures, we will screen them to ensure that you will be suited for the roles and expectations required for the position.
Category A Volunteers
No initial interview is required for Category A Volunteers as you will not have direct contact with members. However, if you express interest in other volunteer categories, interviews may be conducted.
Categories B and C Volunteers
Interviews are conducted for positions in Categories B and C due to the level of interaction with members. Reference or criminal record checks may be required for some volunteer positions.
Interview Purpose
Questions are designed to assess skills, competencies, and relevant experience related to role responsibilities. A phone or online video call interview may be the only round, depending on the role's requirements.
References may be requested at any time, but candidates must provide consent to contact references. References will not be contacted until the final stage of the screening process and must be contacted by staff for the candidate who has been tentatively selected for the role.
Rainbow Refugee recommends the use and selection of the following as acceptable references:
- • At least one person who has served in a supervisory capacity with the volunteer in paid or unpaid settings.
- • At least one person who knows the volunteer personally and can vouch for their experience as listed.
- • Additional references based on the level of risk in the role.
- • Partners, spouses, family members and a volunteer’s medical professionals may not be used as references.
Supervisors will determine the timeline for the screening process if a second or third interview is required. Any additional requests from volunteers will be equitable to all candidates of this stage in the screening process.
Accepted Volunteers:
Once your application is approved, you will have the opportunity to contribute to volunteer position A. If you want to participate in additional positions, you must attend an orientation session and fulfill any required training prior to commencing the volunteer activities.
Declined Volunteers
We value fairness, transparency, and confidentiality in all aspects of the volunteer application process. We carefully assess each applicant to determine whether they meet the organization's requirements and align with the needs of the volunteer program.
If we determine that an applicant is not a suitable fit for the organization or that there are too many volunteers for the available positions, we will notify them of the decision in a respectful manner, usually through email or a phone call.
There might be several reasons why a volunteer application is not accepted. Some of these reasons include:
• Outside British Columbia. Our programs and support are currently limited to volunteers based in British Columbia, and we may not be able to accommodate applicants located outside the province.
• Limited Capacity. We may have a finite capacity to accommodate volunteers at a given time, and the available positions might already be filled.
• Skills Mismatch. The applicant's skills and experience might not align with the specific needs of the volunteer program or role.
• Position Availability. The desired volunteer position may not be currently available due to organizational changes or shifts in priorities.
• Experience Gap. The applicant might lack the necessary experience or qualifications required for the role they applied for.
• Overqualified. In some cases, an applicant might be deemed overqualified for the available positions, making them more suited for a different level of engagement.
• Unavailability. If the applicant's schedule or availability does not match the required commitment for the volunteer position.
• Position Competition. There might be a high number of applicants for a particular role, making the selection process highly competitive.
• Specific Requirements. Certain roles might have specific prerequisites or requirements that the applicant does not meet.
• Geographical Constraints. The applicant's location might be a limiting factor if the organization operates in a specific region.
• Communication Skills. For roles that involve interactions with diverse groups, strong communication skills might be a key consideration.
• Commitment Level. The applicant's demonstrated commitment or understanding of the organization's goals might not meet expectations.
• Long-Term vs. Short-Term. The organization might be looking for volunteers committed to a longer-term engagement, while the applicant seeks a short-term role.
• Availability of Resources. The organization might lack the resources, time, or training necessary to onboard and support new volunteers effectively.
Please note that these reasons may vary depending on the nature of our volunteer opportunities.
Orientation Sessions and Training
We provide self-directed orientation sessions that cover Rainbow Refugee's history, operations, programs, and team. These sessions serve as both orientation and training and are conveniently available through My Impact in the online training section for Volunteer A, B and C. To find them, follow the instructions below:
Online Training Instructions:
- • Log in to MyVolunteerPage.com.
- • Click on the 'MY PROFILE' tab.
- • Navigate to the 'TRAINING’ section. Rainbow Refugee has created online training modules for you to complete, and you will find a list of them on this page.
- • Click the '[Take]' button to begin.
Training
We provide additional training opportunities, based on the particular volunteer opportunity, to ensure our volunteers are well-prepared for their roles.
Position-Specific Training:
Volunteers in position A will receive specialized training that aligns with the requirements of the Special Event.
Mental Health Support for LGBTQ Refugees
For volunteers in Categories B and C, we offer mandatory training covering mental health support for LGBTQ refugees. This training not only equips volunteers with the necessary skills to assist our members but also emphasizes the importance of self-care.
Training Announcements
Stay updated on training sessions by checking our Volunteer Newsletter, which is sent out during the first week of each month. It contains information on upcoming training opportunities and other important updates.
These training programs are a crucial part of our commitment to ensuring our volunteers have the knowledge and skills needed to make a positive impact while safeguarding their well-being.
We place a high priority on providing ongoing supervision and support to our valued volunteers. Our commitment to creating a safe and nurturing environment extends to every member of our volunteer team.
Supervision:
Our volunteers benefit from regular supervision sessions, ensuring they receive the guidance and resources necessary to excel in their roles.
Mentoring:
Experienced volunteers and dedicated staff members often serve as mentors, offering valuable insights and guidance to help new volunteers smoothly integrate into their roles.
Training:
Beyond initial training, we offer continuous learning opportunities to keep our volunteers informed about the latest developments and best practices in their respective areas.
Feedback:
We highly value the feedback and input of our volunteers. We encourage open communication, enabling volunteers to share their thoughts, ideas, and concerns. This collaborative approach helps us consistently enhance our volunteer programs.
Support Resources:
We provide our volunteers with access to a wealth of support resources and materials, including comprehensive manuals, handbooks, and contact information for staff members who are readily available to assist.
Our ultimate goal is to ensure that each and every Rainbow Refugee volunteer feels fully supported, appreciated, and equipped to make a meaningful and positive impact within our organization and the communities we serve.
Monthly Newsletter
Our monthly newsletter is designed to provide volunteers with a general update on the month's programs, events, and volunteer opportunities. It is typically released during the first week of each month.
Call to Action!
Our Call to Action! is sent out to gently remind volunteers to sign up for upcoming events and to announce any new volunteer opportunities that have become available in the past few days.
Scheduling on Better Impact
In April 2023, Rainbow Refugee transitioned our volunteer data to Better Impact, an exciting move that enhances the volunteer experience by connecting volunteers with opportunities that align with their skills, interests, and availability. This integration also encompasses scheduling and communication capabilities.
Learn more about the latest features and improvements now accessible on Better Impact:
- • Volunteer Matching – Connects you with opportunities matching your skills, interests, and availability.
- • Scheduling and Communication – View and sign up for shifts or tasks and communicate with coordinators and fellow volunteers.
- • Tracking Hours and Impact – Log your hours, track your contributions, and showcase your impact over time.
- • Skill and Interest Profiling – Highlight your skills and interests for more effective task assignments.
- • Recognition and Rewards – Earn badges, certificates, or other acknowledgments for your contributions.
- • Reporting and Analytics – Gain insights into your engagement and impact. Download and install the free app here.
- • Mobile Access – Stay engaged and informed with our mobile app.
- • Social Media Integration – Share your experiences and impact on social media to attract more volunteers.
- • Training and Resources – Access training materials and guidelines.
- • Feedback and Improvement – Share your feedback and suggestions.
Learn more about My Impact by clicking the link below or scanning the QR code: https://support.betterimpact.com/siteguide/
We value the commitment of our volunteers in supporting LGBTQI+ refugees and newcomers. To ensure the efficiency of our operations, we have implemented a Volunteer Shift Cancellation Policy:
- • Cancellation Notice: If you cannot attend a scheduled volunteer shift, please provide at least 24 hours' notice.
- • No-Show Policy: If you fail to provide notice three times, it will be considered a "no-show."
- • Consequences of No-Show: A "no-show" will result in the deactivation of your volunteer profile on Better Impact, making you ineligible for future shifts.
- • Profile Inactivity: Inactivity on Better Impact for three months may also lead to deactivation.
We understand that unforeseen circumstances happen but adhering to this policy ensures we can provide essential support to our members. Your dedication makes a meaningful difference in the lives of LGBTQI+ refugees and newcomers.
How to apply?
To volunteer with us, please register on Better Impact (MyImpactPage.com). No app download is needed to complete this step.